Product Details

Warranty Description

1: All cell phones in our store have warranty labels, please keep the warranty labels as they are, otherwise no dispute or compensation will be accepted. Please understand!

2: If there is any problem with your phone, please contact us! Please show us a clear video of the faulty problem as well as the phone’s IMEI and warranty label!

3: Do not disassemble or repair your phone without our permission, otherwise it will be considered as human damage and the warranty will be void！

Product Description

A – About mobile phones:. The appearance of the phone may have slight signs of use. Almost like a new phone (95% -99% new)
B – Regarding batteries: The battery efficiency of the new machine will be lower than the official standards. Usually it can reach 85% -99%. Even if not 100%, original batteries have a long durability.
C – Regarding languages: Theandversions fully support the following language options: German, English, Spanish, French, Italian, Portuguese, Chinese, Japanese, and Korean. You can add your own language. Please note that for certain other languages, such as Russian, Polish, Hebrew, Arabic, etc., even if you have set the language correctly, the phone may still display the correctly set language and approximately 50% of the English menu (which may exceed 50% depending on the language) -&- European,versions support global multilingual selection.
D – Regarding the Samsung system version: The US versioncan support OTA updates, basically sending theversion because it supports updates and can be updated on the Samsung official website.
E – Regarding accessories: The included charger, USB charging cable, and headphones are not original. We provide you with high-quality chargers and headphones. After professional testing and certification, you can use it with confidence.
F – Regarding warranty: We sell 100% original phones, and each phone undergoes professional testing by technical personnel before shipment. We offer a 30 day unconditional return service and a Chinese warranty.
G-Regarding tariffs: (Sales price excluding taxes) Any cross-border purchase may incur tariffs, depending on the local customs. Customs clearance and taxation are the responsibility and obligation of the buyer. We do not accept any disputes caused by customs issues!

Bundle package description:

Simple set: Samsung Galaxy NOTE 20 cell phone *1, charging cable *1, white box *1, card pin *1.

Full set: Samsung Galaxy NOTE 20 cell phone *1, Samsung box *1, 25W Charger 1*, Charging cable 1*, Earphone *1, Wireless charger *1, Card pin *1.

The Samsung Galaxy Note 20 measures 161×75.2×8.3 mm, weighs 192 grams, and is available in Misty Gold, Ice Mint, and Cold Mountain Gray colors. It comes with a 6.7-inch screen made of Super AMOLED Plus with a screen resolution of 2400×1080 pixels, a 10-megapixel front-facing camera, 3 rear cameras with a 64-megapixel telephoto lens, 12-megapixel wide-angle lens, and 12-megapixel ultra-wide-angle lens, and a 4300 mAh battery.

Hardware

CPU Model: Qualcomm Snapdragon 865 Plus

CPU frequency: 3.09 GHz A77*1+2.4 GHz A77*3+1.8 GHz A55*4

CPU core number: eight-core

GPU Model: Qualcomm Adreno650

RAM capacity: 8GB

ROM capacity: 128GB

Memory card: does not support capacity expansion

Factory system: Kernel Android 10

Operating system: One UI 2.5

Screen

Screen size: 6.7 inches

Screen Material: Super AMOLED Plus

Resolution: 2400×1080 pixels

Screen ratio: 20:9

Screen type: full screen (center cut-out screen)

Touch screen type: capacitive screen, multi-touch

Screen color: 16 million colors

Cameras

Total number of cameras: four cameras (rear three)

Rear camera: 64MP telephoto lens + 12MP wide-angle lens + 12MP ultra-wide-angle lens

Front camera: 10 megapixels

Flash: LED fill light

Aperture rear: f/2.0+f/1.8+f/2.0, front f/2.2

Video recording: 8K (7680×4320, 24 fps) video recording

Photo function rear camera: autofocus, 3x hybrid optical zoom, 30x ultra-high resolution zoom, OIS

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Amashikolo (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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SHIPPING

How do you ship packages?

Do you ship worldwide?

What about customs?

How long does shipping take?

Do you provide tracking information?

My tracking says “no information available at the moment”.

Will my items be sent in one package?

RETURNS

Order cancellation

Refunds

Exchanges