Product Details

How To Wash Your Wigs

1,Comb the hair ensure there is no tangles. Turn the wig insidecap outside.
2,Put the wig into 35-40* water, add shampoo into the water. Stir it evenly.
3,Gently press over hair for 10-15 minutes until it is clean. Don’t rub with hands.
4,Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly.
5,Leave wig in conditioner for 10-15 minutes.
6,Rinse conditioner thoroughly and use a towel to absorb the water.
7,Turn the wig insidecap back, For straight wig, choose one wide-toothed comb.
8,For wavy wig, hold the cap by hand, shake it 5- 6 times, run with fingers smooth gently.
9,Put the wig onto a wig standing and let it air dry.
10,Donrsquot make the hair under the blazing sun for quite a long time

1.Why the length is not the same as description?

We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter

when compared with the straight hair, pay attention to that before you buy, Thank you!

2.Why the color is not the same as description?

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.

3.Why the weight is not the same as the description?

Because our product was made by machine, it is normal that it will exist 5-10g error.

4.Why does my hair become tangled?

The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair

daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may

use hydrating drops or consult your stylist for further suggestions.

5.Why does the hair shedding?

After the new product was produced, there will have some floating hair on it, so when your first coming, the floating hair

will fall out, hope you could understand.

6.How long does it last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it last longer.

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Amashikolo (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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